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All chair frames, including metal, wood and plastic parts, except fabrics, vinyls, casters and control handles are guaranteed against structural failure for a full ten years of normal commercial use. Gas cylinders are also guaranteed for ten years. Should any item fail please call Kare Products for return authorization. Once a return authorization number has been issued, return product freight prepaid. Kare Products will repair or replace the defective part and return it to the customer, freight prepaid by customer.
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Please request written authorization for returning defective parts. When calling for a return authorization number, please have your invoice number, date of purchase, description of damage and under what conditions damage occurred. Kare Products, Inc. will then determine if damage is covered under warranty and issue you a return authorization. Defective parts will not be received unless a written authorization has been issued and accompanies product being returned.