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Customer Service
 

Customer Service Order Information

 
How To Contact Us:
 

The Kare Team is always available whether you need assistance in deciding what products are best for you or have any questions about your order or payment status. You give us an opportunity to do business --where service, support and caring come first!

 
Toll-free Ordering
 

8:00 a.m.- 5 p.m. (MST) -- 1-800-927-5273 Whether you are ordering one or many products, our friendly, efficient Product Consultants will take your order and answer any questions you may have.

 
24-hour Voice Mail System
 

1-800-927 (Kare) 5273 or 303-443-4243 A convenient and easy way to order. If you have any questions about pricing, availability or shipping, we will return your call between 8:00 a.m. - 5:00 p.m. (MST).

 
24-hour Fax Line
 

303-443-2522 You may also fax us your order or Purchase Order (PO).

 
Mail
 

If you would rather mail in your order, send to: Kare Products, Inc. 1644 Conestoga Street, Suite 2 Boulder, CO. 80301

 
Internet
 

www.kareproducts.com or info@kareproducts.com If you enjoy shopping the web, the Kare Products web site will make it easy for you! You can create an account and review all the past purchases and discounts. Existing customers can call Kare Products to receive a discount coupon number that can be used on all orders.

 
Terms
 

Prepayment is required to establish new accounts. We accept Visa, MasterCard, American Express and Discover. All prices in U. S. dollars. Prices, availability and specifications subject to change. Items may be discontinued at any time.

 
Shipping
 

Your shipping charges are shown when you click the buy button. We ship UPS whenever possible. Freight shipments are freight collect. Charges are prepaid and added to your invoice. If you need your product rushed to you, let us know and take advantage of the special shipping services: Overnight -- Guaranteed next day - Continental USA (Extra charge may apply.) Second Day -- Guaranteed -- Continental USA. (Extra charge may apply.) Standard -- We commit to shipping one week from the date the order is placed (excluding chairs and desks). On products we manufacture, stock is always available. Custom -- On large quantities and custom designs please call for delivery dates.

 
Rush Orders
 

For same-day shipment, add a $15 handling charge plus shipping costs. We recommend Next Day, Second Day or Third Day Select. Overnight as the most economical.

 
Insurance
 

Your products are insured against damage or loss during shipment. If you see damage you must indicate at the time of acceptance with the delivery person the nature of the damage and have them document the damage. Save packaging and notify Kare Products and or Delivery Company within 5 days. See Damaged Products.

 
Return Policy
 

We are committed to keeping our customers satisfied by offering quality products, professional customer service, and competitive prices. Our return policy ensures prompt and efficient resolution to any order received in defective condition or not meeting your needs. Please contact our Customer Service Kare Team for a quick resolution. The product must be in resalable condition, include all of the original packing material and returned within 30 days from the invoice date. Returns are subject to a 25% restocking fee.

 
Guidelines For Returning A Product For Credit:
 

1. Call Kare Products for a return authorization number (RA). 2. Write the RA number on the outside of every package. 3. Provide the invoice number, date of purchase, reason for return or description of damage 4. Include the original packing list or invoice. Returns must be shipped prepaid. Refunds will be made upon receipt of product less shipping and handling charges.

 
Damaged Products
 

We are committed to providing quality products and "top-notch" customer service. Unfortunately, there may be times our products are not received in the condition that was intended. If you receive a product that appears to be damaged during shipping: 1. Inspect the box and contents carefully. If damaged, (dents, punctures, holes, crushed or ripped box) take the following action 2. If the box looks damaged, make a note of the damage on the UPS/freight record. You may want to inspect contents while the driver is there. Retain the box and packing material for UPS inspection. Do not throw away. 3. If the product is damaged beyond repair, refuse to accept the shipment. 4. Contact Kare Products (800-927-5273) within 48-hours and we will assist where we can.

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